Show HN: I built an open source, code-first Intercom alternative

github.com

2 points by frenchriera 4 hours ago

I spent the last 3 months working on an code-first Intercom alternative.

I think with AI, smaller teams will be handling bigger loads of customers.

Each product being different, each support should be as well, or at least adapted.

Support should expendable, living in your codebase, easily testable and changeable.

Code first means your LLMs can update, upgrade and help you with your support too.

It comes as a NPM package, lives in your React code and soon, even your AI agents tools will be centralised with the rest of your code.

Of course it comes with a beautiful dashboard from where you can talk with your visitors and monitor everything in real-time.

Curious to get your feedbacks on that?

reconnecting 4 hours ago

> This project is licensed under the AGPL-3.0 for non-commercial use.

IANAL, but I think you may misunderstand AGPL licensing. AGPL-3.0 allows commercial use. Anyone can use your product commercially under this license.

  • frenchriera 4 hours ago

    Really? I will double check that, thank you so much! My goal is to allow self hosting (maybe with licences for enterprises?) while keeping the open source aspect which I think is important.

    • reconnecting 4 hours ago

      AGPL is a copyleft license, meaning anyone can use it for any purpose (including commercial use) as long as they open-source their modifications.

      If you aim is to prevent commercial use of your codebase, you need a non-open-source license, something called a 'source-available' license.